“You show me an organization where everybody in it says that somebody else handles that and I’ll show you an organization that has a lot of problems. Inevitably, they have lots of problems because just by the one factor of responsibility, they of course—creating problems because the anatomy of the problem means that vector A must not take responsibility for vector B, and vector B must not take responsibility for vector A and thereupon and thereby, and only thereupon and thereby, will you get problems.
“One of the best ways to clean up problems in an organization or an activity is to go in and find out how willing people are to take responsibility for the things going on in the organization.”
— L. Ron Hubbard
Excerpted from the lecture The Goals Problem Mass delivered on 31 December 1961. This can be found in the Clean Hands Congress lectures. Track 8.
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